Testimonials
Customer Testimonials
Research-Based Customer Comparisons
Investigator Site Comments
Customer Testimonials
"Knowledge, experience and professionalism. The team communicated regularly and provided their expertise in a collaborative manner to achieve goals."
"Quintiles people care very much about the success of the trial and want to help wherever they can. They are very responsive to requests. The staff are also very personable. "
"The Quintiles team is a joy to work with. They demonstrate great enthusiasm and take full ownership of the study. Even when questions are asked with very tight deadlines, or activities that are nearly out of scope, the team is very willing to help."
"This project is of a staggering complexity and it is of great comfort to me to know that it is being handled by highly skilled, experienced professionals."
It has been a great pleasure to work with you as we can always count on timely, quality service. We are not always so fortunate with other CROs.
All data were collected in 2004, 2005 and 2006
I am very impressed by the quality and quantity of work produced by the study team. Many new processes were developed for this study and the team's innovative problem solving skills and ability to work with us ensured a successful outcome as well as a good foundation for future studies.The performance of the Quintiles staff in…clinical project management, central lab and trial supplies has far exceeded any experience that I have had working with any other CRO.[We] gained approval 5 months early due to the fantastic job done by the Quintiles team. They are an incredible team to work with.Quintiles is the client service CRO for the new millennium.
Your proactive participation in project activities…made my job much easier.
Personally, I feel very fortunate to have Quintiles as our partner for analytical development and stability testing…we have made the impossible task possible.
These data were needed for an audit of a regulatory question we received last week that had to be sent in on Friday. We didn’t learn the need for the audit until about 5pm on Thursday. With Quintiles’ help we were able to meet our deadline.
[Quintiles employee name] is a pleasure to work with. Not only does she do all she can to maintain the highest quality, she delivers on time.
[Quintiles employee name] did an exceptional job on each study report…met the accelerated timelines and our regulatory submission was made on time.
You team is very professional…very easy to work with and very responsive.
I strongly believe that this project would not have been a success without your cooperation.
Source: Quintiles Customer Feedback 2002 Program & Anecdotal Customer Comments
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Research-Based Customer Comparisons
More than any other CRO, pharma respondents believe that Quintiles offers a range of services that meets all of their needs.
In a study of over 400 clinical decision makers, nearly 3 times as many respondents prefer to use Quintiles compared to the next ranked CRO.
Quintiles is rated the best provider for consistently delivering a project on time and on budget.
Satisfaction with Quintiles clinical services is the highest in the industry.
All data were collected in 2004, 2005 and 2006
Independently conducted, blind surveys of Quintiles' and competitors' customers found the following:
Significantly more customers rate Quintiles' quality as "outstanding or extraordinary" than its nearest competitor.
Significantly more customers reported satisfaction with Quintiles' service delivery than any other service provider.
Decision-makers consider Quintiles the leader in the delivery of clinical development services at a rate of 2 to 1 over competitors in the United States and 6 to 1 in Europe.
Customers ranked "therapeutic expertise" the most important criterion when selecting a service provider, and on this rated Quintiles' project staff significantly higher than its nearest competitor.
Customers noted Quintiles project staff had significantly more industry experience than those of competitor organizations did.
In the US and Europe, customers consider Quintiles' understanding of the regulatory environment as ideal.
More customers gave Quintiles positive ratings for its ability to minimize project staff turnover than its nearest competitor.
Compared to its nearest competitor significantly more customers were willing to recommend Quintiles as a service provider of clinical development services.
Source: Independently Conducted Blind Research Commissioned by Quintiles, 2001, 2002.
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Investigator Site Comments
Four out of five investigators who have worked with Quintiles state that their overall relationship with Quintiles is good or excellent.
98% of investigators that have worked with Quintiles would do so again.
Nine out of ten of Quintiles' investigators are willing to recommend us to a colleague.
Approximately, nine out of ten of investigators that have worked with Quintiles believe they were adequately compensated.
Three out of four investigators who have worked with Quintiles state that they were somewhat to very satisfied with Quintiles.
All data were collected in 2004, 2005 and 2006
Quintiles monitors are "above average" and we've never had any serious problems with them.Overall, the monitor has been one of the best in our experience. Everything from protocol to GCP, this monitor has been helpful. The CRA facilitated our participation in the clinical trial, making it one of the most rewarding.Our site has been involved with other CROs and monitors, and none compare to our Quintiles CRA. [CRA name] has been extremely helpful and available to answer all our questions, has conducted herself professionally, and has done an excellent job as our monitor. We would love to have her monitor at our site again!
Source: Independently Conducted Site Research, July-August 2002
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